Terms & Conditions / FAQ

What forms of payment are accepted online?
Transnatural currently accepts Paypal, IDeal, Visa, and Mastercard.

Are credit card transactions secure?
Yes. All credit card information sent to transnaturallabel.com is encrypted for complete security. Once you begin your checkout process everything will go through our secure server.

Do you send a confirmation e-mail?

Yes. Once your order has been placed you will receive confirmation of your order by e-mail.



What is your return policy?

Product Returns will be accepted for all stock items within 14 days for store credit or exchange only. This period of 14 days starts when the customer or a third person, that is not the company which delivers the product, receives the product. Damage claims on shipped items must be made within 24 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time.
It is the customer's responsibility to inspect purchase(s) for damages within 24 hours. Transnatural will allow store credit and exchanges for items with receipt and, if applicable, in the original, intact packaging.  All credited returns and exchanges must be in original, undamaged, unused condition. Return shipping, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.  

All custom designed orders are non-refundable and non-returnable. Most products are non-stock items. It is the customer's responsibility to contact a Transnatural sales representative to check on stock and availability. All custom designed orders can be cancelled within 24 hours of the invoice date. Transnatural is allowed to charge the client a -5% cancellation fee.
Cancellation of custom orders isn't allowed after a period 24 hours. 



Can I cancel an order that I placed online?
Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order.



What are your shipping and handling charges?

All product prices are excluding transport costs, which will be separately charged to the client. Transport charges are calculated based on size, weight and ship-to location and are calculated on the sales prices of products. Clients can get offered transport service and rates at the moment a product is bought. In case the Transport rates go up while the product is produced, after invoicing the client for transport service, Transnatural will inform the client about the rise. The shipment rise can be unforeseen as Transnatural is outsourcing this service, and can be surcharged on the initial quote of shipment to the client. On request of the client quotations of the shipment parties can be shared.

Can I have my online order sent to a different location other than my billing address?

Yes, If you provide us with an alternate shipping address.

How is sales tax calculated on orders?

Transnatuarl collects sales tax on all orders shipped. The tax is in accordance with the tax regulations of The Netherlands (21 %). Prices are excl. customer duties, import taxes and further costs. All extra costs belong to the customer only.

What happens with my personal infromation?

Transnatural does not share your information with third parties.

What if I have another question?

We have done our best to answer most questions. Our full Terms & Conditions (PDF) are available as download below. If there is anything else you would like help with please contact us at sales@transnatural.org.